Many users with limited literacy skills will browse through categories of content instead of using a search box.51, 58, 62, 79 This may be because they:
- Don’t see the search box
- Are worried about spelling mistakes
- Are overwhelmed by search results
- Don’t understand placeholder text in search boxes
Include multiple ways to browse for topics (for example, by topic categories in an A-to-Z list).
Figure 6.6: The National Eye Institute’s (NEI) content library on eye conditions and diseases allows users to browse common eye conditions by topic or select terms from an A-to-Z list. Users can also take advantage of the site-wide search feature to find what they’re looking for.
Source: https://www.nei.nih.gov/learn-about-eye-health/eye-conditions-and-diseases
